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Contract offer

Terms

The Client is a fully capable individual who places Orders on the website hellshop.org, either specified as the recipient of the Product, or using Products purchased on the site hellshop.org, exclusively for personal, family, household and other non-related needs with the implementation of entrepreneurial activities.

Payer is a fully capable individual who pays for the Order.

Recipient is a fully capable individual receiving the Goods independently, or an individual receiving the Goods through his legal representative.

Seller - HellShop.org.

Online store is an Internet site owned by the Seller, located on a server in Russia and having an Internet address hellshop.org. It shows the products offered by the Seller to his Customers for placing Orders, as well as the terms of payment and delivery of these Orders to Customers.

Website - www.hellshop.org.

The product is an object of the material world, not withdrawn from civil circulation and presented for sale on the Website.

Order - a duly executed request from the Customer for delivery to the specified address of the list of Goods selected on the Website or specified in the request sent to the Seller in writing by e-mail, telephone, fax or regular mail.

Delivery service is an operator of express mail services or another third party that provides services for the delivery of Orders to Customers under an agreement with the Seller.

External site - a site on the global Internet, a link to which is posted on the site hellshop.org .

1. General provisions

1.1. The site is owned and administered by HellShop.org.

1.2. By ordering goods through the Online Store, the Customer agrees to the terms of this agreement (hereinafter referred to as the Agreement) set out below.

1.3. This Agreement, as well as information about the Product presented on the Website, are a public offer in accordance with Articles 435 and Part 2 of Article 437 of the Civil Code of the Russian Federation.

1.4. The provisions of the Civil Code of the Russian Federation on retail sale (§2 Chapter 30), as well as the Law of the Russian Federation «On Consumer Rights Protection» dated 07.02.1992 No. 23001 and other legal acts adopted in accordance with them apply to the relationship between the Client and the Seller.

1.5. The Seller reserves the right to make changes to this Agreement, in connection with which the Client undertakes to regularly monitor changes in the Agreement posted on the Website.

1.6. The Client agrees to the Agreement by clicking the «Place an order» button at the last stage of placing an Order on the Website. Payment for goods and services presented in the Online store also means that the customer agrees to the Contract, even if the order was not correctly executed by him.

2. Registration on the Website

2.1. To place an Order, the Customer must register on the Website.

2.2. The Seller is not responsible for the accuracy and correctness of the information provided by the Customer during registration.

2.3. The Client undertakes not to disclose to third parties the username and password specified during registration. In case the Client has suspicions about the security of his login and password or the possibility of their unauthorized use by third parties, the Client undertakes to immediately notify the Seller by sending an e-mail to the Seller at the address indicated on the «Contacts» page.

3. Order execution and deadlines

3.1. The Customer's order can be placed in the following ways: accepted by e-mail or issued by the Customer independently on the Website. Other ways of transmitting information to the online store are allowed only if the client does not have access to the Internet.

3.2. When placing an Order, the Customer must provide the following information:

  • The surname, first name and patronymic of the Recipient of the Order;
  • Information about the Payer, the surname, first name and patronymic of the individual;
  • The delivery address of the Order;
  • Contact phone number;
  • Email address.

3.3. After placing an order, the Customer is provided with the possibility of remote payment using the payment aggregator service.

3.4. If the Seller does not have the required quantity of ordered Goods in stock, the Seller informs the Customer about this by sending an electronic message. The message is sent to the email address specified during registration. The Customer has the right to agree to accept the Goods in the quantity available from the Seller, or to cancel this item of the Goods from the Order. In case of non-receipt of the Customer's response within 7 business days, the Seller reserves the right to cancel this Product from the Order.

3.4.1. The Seller has the right to cancel the Customer's Orders for which the data necessary for contacting the Customer by e-mail is not specified and/or payment for the Order has not been received within 15 working days.

3.4.2. The Seller has the right to refuse to conclude a contract and place an Order if the Customer has not specified information about the Recipient and Payer.

3.5. The expected delivery time of the Goods to the Seller's warehouse is up to 7-14 working days, or is indicated on the Website in the description of the Goods.

3.6. The deadline for the Customer to receive the Order depends on the address and region of delivery, the work of a specific Delivery Service, and does not directly depend on the Seller.

3.7. All information materials presented on the Site are for reference purposes and cannot fully convey reliable information about the properties and characteristics of the Product, including colors, sizes and shapes. If the Customer has any questions regarding the properties and characteristics of the Product, before placing an Order, the Customer must contact the Seller.

3.8. In case of absence of the ordered Goods in the Seller's warehouse, including for reasons beyond the Seller's control, the Seller has the right to cancel the specified Product from the Customer's Order and notify the Customer about it by sending an electronic message to the address specified during registration.

3.9. In case of cancellation of a fully or partially prepaid Order, the value of the canceled Product is returned by the Seller to the Customer in the way in which the Product was originally prepaid, or, in agreement with the Customer, the missing Product can be replaced with an equivalent one.

4. Delivery

4.1. The methods of delivery of goods are indicated on the Website.

4.2. The goods are delivered worldwide.

4.3. The Seller will make every effort to comply with the delivery dates indicated on the Website, delays in delivery are possible due to unforeseen circumstances that occurred through no fault of the Seller.

4.4. The risk of accidental loss or accidental damage to the Goods passes to the Customer from the moment the Order is handed over to him and the recipient of the Order signs the documents confirming the delivery of the Order. In case of non-delivery of the Order, the Seller reimburses the Customer for the cost of the Order and delivery prepaid by the Customer after receiving confirmation of the loss of the Order from the Delivery Service.

4.5. The cost of delivery of each Order is calculated individually, based on its weight, region and delivery method, and sometimes the form of payment, and is indicated at the last stage of ordering on the Website.

4.6. Upon delivery, the Order is handed over to the Customer or to the person indicated as the Recipient of the Order.

4.7. In order to avoid cases of fraud, as well as to fulfill the obligations assumed in paragraph 4.6., upon delivery of a prepaid Order, the person delivering the Order has the right to request an identity document of the Recipient, as well as specify the type and number of the document provided by the Recipient on the receipt for the Order. The Seller guarantees the confidentiality and protection of the Recipient's personal information (p.9.3.1.).

4.8. When transferring an Order, the Customer must check the appearance and packaging of the Order, the quantity of Goods in the Order, completeness, assortment.4.9. The time allotted by the Seller to receive the Customer's Order is limited and determined by the rules of the Delivery Service.

4.10. Failure to receive an Order within the time limits specified in clause 4.9 of the Agreement is considered the Client's refusal from the purchase and sale agreement and is the basis for cancellation of the Order by the Seller. If the non-received Order has been prepaid, the funds will be returned to the Customer in accordance with the procedure provided for in clause 3.9 of the Agreement, minus the Seller's expenses for sending the Goods to the Recipient.

5. Payment For The Product

5.1. The price of the Product is indicated on the Website. In case of incorrect indication of the price of the Product ordered by the Customer, the Seller informs the Customer about it as soon as possible to confirm the Order at the corrected price or cancel the Order. If it is impossible to contact the Customer, this Order is considered canceled. If the Order has been paid, the Seller returns the amount paid for the Order to the Customer in the manner provided for in clause 3.9 of the Agreement.

5.2. The price of the Product can be changed unilaterally by the Seller. The price of the Product is indicated at the last stage of ordering and is valid at the time of clicking the «Place an order» button. At the same time, the price of the Product ordered by the Customer is not subject to change.

5.3. Payment methods are indicated on the Website in the section «Delivery and payment information».

5.4. The Order is accepted for processing only after payment of the full amount of the Order, including delivery, and crediting of the Client's funds to the Seller's current account. In this case, the Product is not reserved for the Order, and the Seller cannot guarantee the availability of the Product in the Seller's warehouse, specified at the time of placing the Order, as a result, the Order processing time may increase.

5.5. The Seller has the right to provide discounts on Goods to the Customer and establish a bonus program. The types of discounts, bonuses, the order and conditions of accrual are indicated on the Website and can be changed unilaterally by the Seller.